K20 Privacy Policy & User Information Protection
Your privacy is our top priority. This policy clearly explains how k20 collects, uses, stores, and protects your personal information when you use our platform in Malaysia.
Information We Collect
When you register and use the k20 platform, we collect several categories of information to ensure the service we provide is safe, seamless, and relevant to you as a user in Malaysia. This information is collected transparently and responsibly.
The categories of information we collect are as follows:
- Account Information: Full name, email address, phone number, date of birth, username, and encrypted password. This information is required during the account registration process.
- Device and Browser Information: IP address, device type, operating system, browser type, screen resolution, and login session data. This information is used to detect unauthorised activity and improve platform compatibility.
- Payment Information: Transaction details in Malaysian Ringgit (MYR), bank name, masked account number, and deposit and withdrawal records. Full account numbers are not stored on our servers.
- Cookies and Tracking Data: Cookie files, web beacons, and device identifiers that help us personalise your experience and measure platform performance.
- Usage Data: Betting history, game preferences, session duration, login frequency, and interactions with platform content for internal analytics purposes.
We do not collect sensitive information such as full identification card numbers or passwords in plain text. All information you provide is stored securely using recognised industry security standards.
- Account & Profile Information
- Device & Browser Data
- MYR transaction records
- Cookies & Sessions
- Platform usage history
How We Use Your Information
Your information is used to manage your account, process transactions in MYR, verify user identity, and ensure each betting session on k20 runs smoothly and securely.
Device and login data are analyzed to detect unauthorized access attempts, fraudulent activity, and multiple account usage. This helps protect the interests of all registered users on k20.
We use your contact information to send important account notifications, service updates, relevant promotions, and responses to customer support enquiries you have submitted.
Usage data and on-platform behaviour are analysed in aggregate to understand user needs, improve the interface, and develop new features that are more useful for users in Malaysia. This analysis does not expose individual identities.
K20 may use or disclose your information when required by Malaysian law, court orders, or relevant authority instructions. Such disclosures are made only to the extent necessary and following valid legal procedures.
Cookies & Digital Tracking
The k20 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform's technical functions run smoothly. Cookies are small data files stored on your device when you visit our website.
These are the types of cookies we use:
- Essential Cookies: Required for core platform operations like login session management and account security. These cookies cannot be disabled without affecting main functionality.
- Performance Cookies: Collects information on how users interact with our platform, including the most frequently visited pages and response times. This data helps us improve platform speed and usability.
- Functional Cookies: Saves your preferences such as language, region, and display settings so you don't need to reconfigure them each time you access the platform.
- Analytics Cookies: Used to analyse overall traffic and usage patterns for internal reporting and service improvement purposes.
You can manage your cookie settings via your browser at any time. However, disabling certain cookies may impact your functionality and experience on the k20 platform.
Data Storage & Security
K20 takes a multi-layered security approach to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is secured with industry-standard SSL/TLS encryption.
Here are the key security measures we implement:
- Passwords are stored as hashed values using modern cryptographic algorithms and are never saved in plain text.
- Sensitive financial information such as MYR payment details is stored using AES-256 encryption on servers with restricted access.
- Access to user data within our internal systems is restricted to staff who require it to carry out their responsibilities.
- Monitoring and intrusion detection systems operate around the clock to identify and respond to any security threats.
- Regular security audits are conducted to ensure our systems consistently meet the latest security standards.
Your information is retained as long as your account is active or needed to provide services to you. After account closure, certain records are kept per Malaysian law requirements before secure deletion.
- SSL/TLS encryption for all data in transit
- Password storage using hashing
- AES-256 Encryption for Financial Data
- Strict internal access controls
- Real-time threat monitoring
- Regular security audits
Sharing Information with Third Parties
K20 does not sell, lease, or trade your personal information to any third parties for marketing purposes. We respect the trust you place in us and are committed to safeguarding your data.
However, there are limited circumstances in which information may be shared with select third parties:
- Payment Service Providers: Approved payment processors receive the transaction information necessary to process deposits and withdrawals in MYR. They are bound by strict confidentiality agreements.
- Technical Service Providers: Technical partners such as cloud providers and analytics services may process certain data on our behalf under data processing agreements that comply with privacy standards.
- Legal Authorities: When required by Malaysian law or valid court order, we disclose necessary information to the relevant authorities.
All third parties we work with are required to follow privacy policies comparable to our own standards. We are not responsible for the privacy practices of linked third-party websites or services related to the k20 platform.
Your Rights Regarding Your Data
As a k20 platform user in Malaysia, you have certain rights regarding the personal information we hold about you:
- Right to Access: You may request a copy of the personal information we hold about you at any time by contacting our support team.
- Correction Rights: If you find that your information is inaccurate or outdated, you have the right to request prompt correction. You may also update certain information directly through your account settings.
- Right to Erasure: You may request the deletion of your personal information, subject to our legal obligations to retain certain records. Account closure requests will be processed in accordance with established procedures.
- Right to Restrict Processing: In certain cases, you may request we limit how your data is used while a dispute or review is ongoing.
To submit any requests related to your privacy rights, please contact the k20 support team via the email address provided in the Contact Us section below.
Policy Changes & How to Contact Us
K20 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest Malaysian legal requirements, or technological developments that affect how we handle data. Any changes will take effect immediately upon the new version being published on this page.
We encourage you to review this page periodically to stay informed about how we protect your information. The "Updated" date at the top of this page indicates when this policy was last revised. For significant changes, we will notify registered users via email or in-platform notification.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or wish to submit a request relating to your privacy rights, please contact the k20 support team at: [email protected]. We are committed to responding within a reasonable timeframe and taking every enquiry seriously. For more information about using our platform, please visit the FAQ.
Enjoy the k20 Platform with Complete Confidence
Your data is protected, your MYR transactions are secure, and your privacy is our priority. Register today and enjoy a responsible online betting experience with k20.